Return & Exchange Policy

We want you to love your skincare. If something isn't right, here is how returns and exchanges work at Nature Origion.

Check your parcel at delivery

As you pay in cash on delivery, please check that the parcel is sealed and undamaged before paying the courier. If it is visibly damaged, you may refuse it and we will send a replacement at no cost.

7-day returns

Unopened products with their seal intact can be returned within 7 days of delivery. For hygiene reasons, opened or used products cannot be returned unless they are faulty.

Damaged, leaking or wrong items

If an item arrives damaged, leaking or is not what you ordered, contact us within 48 hours of delivery with a photo of the product and packaging. We will replace it free of charge.

Skin reactions

Every skin is different. We recommend a patch test before first use. If you experience irritation, stop using the product and contact us; we will help you find an alternative.

How to request a return

1. Email hello@natureorigion.com or message us with your order number (it starts with NO-).
2. Our team will confirm your item is eligible and arrange a pickup.
3. Once we receive it, we refund you by bank transfer or mobile wallet within 5 working days, or send an exchange.

Delivery charges are refunded only when the return is due to our error.